Driving Intelligence Through Advanced Analytics

Live support chat moves away from the traditional methods of communication; email, telephone and mail. The primary communication for consumers in today’s internet is through instant messaging chat. Live support chat is designed to simplify and streamline communication between business and customers.

 

WhosOn Live Chat, a leading example of a live support chat system, utilises live support with real time analytics to deliver a comprehensive view on a visitor website journey.

 

 

live support chat aviva whoson

 

Live support chat advantages

  • improve productivity of support staff

  • reduce calling costs

  • increase customer satisfaction

  • segment and target site visitors

  • deliver content via live chat rather than email

 

 

Application of live chat software

Live chat software does not have to apply to technical organisations with a website. Organisations from any industry can benefit from live chat software such as:

 

  • Educational

  • Government

  • Retail

  • Travel

  • Call centre 

 

 

Want to know more?

Call our experts. +44 (0)20 8133 8323
Send us a question. Contact Us

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+44 20 8133 8323

info(at)matraxis.co.uk

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