Talisma self-service Knowledgebase enables quick, cost-effective and 24/7/365 access to online information.

The powerful search engines ensure rapid, accurate and consistent responses.   It improves internal productivity by giving agents and employees access to expert, real-time information.   Flexible article access, easy authoring and robust review workflow further enhance the centralised knowledge repository.   A powerful reporting tool indicates which articles users look for and what is unavailable, driving continuous improvements.
Other benefits include:	Key Features:
Help customers find information with guided 'Solution Finder' and powerful natural language search engines a 24/7/365 communication channel through the web Increase contact centre capacity without adding agents by deflecting calls, emails and chats to self-service Maximise agent productivity Provide agents easy access to expert-level responses and content Follow KCS (Knowledge-Centred Support) methodology and best practices Empower agents and employees to author or request content Offering contextual promotions Rate, evaluate and refresh content Measure article usage, searches and ROI with standard and custom reports Ensure self service meets customer needs through content gap analysis reporting Create relevant, timely content with workflow and configurable article expiration	Content Creation Tools Import flexibility Configurable workflow engine for article authoring Powerful WYSIWYG HTML editor Add attachments to articles Instant publishing capabilities Find Information Easily Search by keyword, attribute and natural language Supports remote searches - choose additional information sources to index Intuitive category searches Smart Synopsis makes it easy to choose the best article 'Solution Finder' guides customers through questions KCS certified Complete Portal Framework Public portal for unlimited access Registration portal to track access Secure portal for controlled permission access Personalised portal tracks settings and displays appropriate articles on login Offline portal to support remote or disconnected users Article subscription system Powerful Reporting Determine customer information needs Learn which searches do not return articles Conduct ROI reporting Track most searched articles and least utilised content