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At Matraxis we have noted the trend in onsite visitor assistance particularly through Chat and Knowledgebase applications. These tools can significantly contribute to customer service in call centre performance, i.e. improve agent efficiency, and in the area of online sales enquiries when the visitor finds a chat session a more comfortable means of answering enquiries. It is worth noting that Talisma has some large deployments with large organisations so the technology is scaleable and the support infrastructure can deliver. Large clients include Microsoft, Epson, AOL and Dell
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Customer interaction Management (CIM) suite from Talisma is a market leading solution for Service, Marketing, and Sales companies. It integrates the power of Email, chat, real-time collaboration and telephony applications with a mature, robust, multi-channel CRM platform, comprehensive analytics, and a fully integrated system-wide knowledgebase and customer database.
Key Benefits are:
- Customers can choose and mix their channel of communication
- Consistency of solutions and messaging to the customer
- Productivity gains for helpdesk & service desk
- Comprehensive analysis of B2C interactions
Key modules are:
This application provides secure, scalable communication channels with easy to use interfaces. Available as separate modules in hosted and licensed models. This rapidly deployed application is backed by best-in-class training and experienced implementation teams.
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